Transfers not working
Fix issues when creating or sending NDA-protected links.
If you cannot create or send a transfer, work through these checks.
Checklist
- You are signed in — guests cannot create links
- You completed NDA preview and sender signature
- You accepted SendbyLaw platform Terms on the create step
- For file uploads: you have enough remaining plan storage
- URL is valid if protecting an external link
Error messages
- Not enough storage — delete old links/files or upgrade your plan
- Unsupported file type — try PDF, images, video, or common Office formats
- File exceeds your plan per-file limit — split it, upgrade, or use an external link
Tip
Try a hard refresh (Safari: clear tab cache; desktop: Ctrl+Shift+R). Mobile Safari users should ensure the page scrolls to all form fields.