SendbyLaw

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Help Center

Everything you need to use SendbyLaw — NDA-protected transfers, file transfers, billing, branding, and troubleshooting. Search below or browse by category.

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Accounts

Subscriptions

Plans & Billing

Subscription plansFree, Basic, Pro, and Ultra compared.PricingMonthly vs yearly and where to upgrade.BillingBilling cycles, proration, and failed payments.PaymentPaying with Stripe and updating your card.ReceiptsView and download invoices.Subscription managementView plan, upgrade, and change interval.CancellationCancel and what happens to your data.Plan-related questionsStorage, features, and common plan questions.

How-to

Transfers

Send transfersCreate and send NDA-protected links.Manage transfersDashboard, tracking, and link detail.Transfer settingsNDA options, retention, and sender signature.Download / manage transfersDownload NDAs, PDFs, and files.

Account

Account functionalityProfile, password, signature, and account info.ContactsGroups, sharing, and file requests.BrandingBrand studio for paid plans.SettingsNotifications, privacy, and billing.

Troubleshooting

Common problems

Transfers not workingFix link creation and sending issues.Upload / download problemsFile upload and download troubleshooting.Login issuesSign-in and 2FA problems.Missing transfersLinks not showing in dashboard or received list.Access problemsRecipient cannot access after signing.Transfer limits / errorsStorage caps and plan restrictions.

Account problems

VerificationEmail and notification delivery.PasswordChange or recover your password.Account accessLocked out or lost 2FA.

Transfer problems

Failed transfersCreation or signing failures.Expired transfersRetention and expired hosted files.Download / access issuesRecipient download and mobile issues.

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